Cancelling or changing your subscription
All StudyStream plans renew automatically at the end of each billing cycle (monthly or annual) — there's no one-time,
non-renewing option. You can cancel anytime; here's how, depending on where you subscribed.
Important: cancel at least 24 hours before your renewal date to make sure the change is processed before you're billed
for the next cycle. The renewal runs automatically on the renewal date at roughly the same time of day (in UTC) as your
original purchase, so a renewal due "today" may already have gone through: check your billing history ("Manage payment
methods") rather than the period end shown on the plan. We can't refund renewals that happen because a cancellation was
forgotten or made too late — see: Refunds.
If you subscribed on the web (card or PayPal)
1. Click your profile picture (top-right) → "Manage subscription" — this opens the Plans and pricing page.
2. On your current plan, click "Manage".
3. Choose "Cancel my subscription". You may first be shown a few options (for example a pause or a discount); choose to
continue cancelling and you land in our billing portal (run by Stripe).
4. In the portal, click "Cancel subscription", pick a reason, click "Continue to cancellation", then confirm with
"Cancel subscription". The portal then shows "Cancels " and the plans page shows "Your subscription will end on ".
Cancelling stops the renewal — your plan stays fully active until the end of the period you've already paid for. Make
the change at least 24 hours before your renewal date to avoid being billed for the next cycle.
From the same place you can also update your payment method and view billing history ("Manage payment methods"), or
switch plans (e.g. Premium Monthly ↔ Premium Annual, or downgrade to Basic). If you change your mind before the period
ends, use the "Reactivate subscription" button at the top of the Plans and pricing page — the renewal is back on
straight away.
If you subscribed on iOS (App Store)
App Store subscriptions are managed by Apple, so they must be cancelled there:
1. In the StudyStream app, tap your profile picture (top-left) → "Settings" → "Manage subscription" → "Cancel
Subscription" — this takes you to your Apple subscriptions page.
2. Or go directly: iPhone Settings → your name → Subscriptions → StudyStream → Cancel Subscription.
If you subscribed on Android (Google Play)
Google Play subscriptions are managed by Google:
1. In the StudyStream app, tap your profile picture (top-left) → "Settings" → "Manage subscription" → "Cancel
Subscription" — this takes you to your Google Play subscriptions page.
2. Or go directly: Play Store app → profile icon → Payments & subscriptions → Subscriptions → StudyStream → Cancel
subscription.
Not sure where you subscribed? Open Manage subscription in the app or on the web — if your plan is managed elsewhere, it
will tell you which platform to use. If your subscription doesn't appear in Google Play / the App Store, check the store
account that actually paid (a family member's or a second Google/Apple account).
I can't find a Cancel button
Each subscription can only be cancelled where it was bought, and the app only shows the Cancel button for plans bought
on that same store.
- In the mobile app, if your plan was bought on the website or on the other store, the Downgrade button is greyed out
and instead of Cancel you'll see "You bought this plan on the website, so it can only be changed or cancelled there"
(with a link to the web app) or "To Upgrade/Downgrade or Cancel your subscription, visit Apple Store" (or Google
Store). Follow that line: web plans are cancelled at app.studystream.live under your profile picture (top-right) →
"Manage subscription", App Store plans in iPhone Settings → your name → Subscriptions, Google Play plans in the Play
Store app → profile icon → Payments & subscriptions → Subscriptions.
- On the web, if your plan was bought in the app, the Manage subscription page tells you which store manages it. Use
the store steps above.
- If none of these places shows a StudyStream subscription, the payment came from a different account, for example
another Google or Apple account on the same phone, or a family member's. Check the store account that actually paid.
Invoices, receipts and payment methods
- On the web: click your profile picture (top-right) → "Manage subscription" → on your plan, click "Manage" → "Manage
payment methods" — the billing portal that opens shows your next billing date, your invoice history (click a row to
open or download the invoice), "Add payment method" for a new card, and "Update information" for your name, billing
address or company details.
- App Store / Google Play purchases: receipts come from Apple or Google — check your store purchase history or receipt
emails.
One more case: if your account is locked or suspended and you can't reach the cancel button, start a chat with us and
we'll stop the billing (Google Play subscribers can always cancel in the Play Store themselves).
What happens after you cancel
- Your plan stays fully active until the end of the period you've already paid for — you don't lose anything
immediately.
- After that date, the subscription simply doesn't renew and you won't be charged again.
- You can resubscribe anytime. Note that if you're on an older, discounted (legacy) rate, any plan change or
cancellation forfeits that rate permanently — even switching up and back.
Upgrading or downgrading instead
- Upgrades (e.g. Basic → Premium) take effect as soon as the payment goes through — usually right away. If your bank
asks for extra confirmation (3D Secure, UPI), you're taken to a Stripe invoice page to pay; until it's paid your
current plan stays active and the plans page shows "Your switch to the … plan is waiting for payment. Pay the
invoice to complete it." If you don't pay, the switch is dropped after about a day and nothing changes. What you pay
depends on where you subscribed — see the next section. If the web upgrade fails with "Free trial is currently not
available for this tier", start a chat with us.
- Downgrades and plan switches can be done from the same Manage subscription screen on the platform where you
subscribed. On the web, pick the other plan on the Plans and pricing page ("Subscribe" on Basic, or "Switch to
Annual" after the "Annually" toggle) and a "Confirm subscription change" window shows the old plan, the new plan,
the credit from your current period and the amount charged now before you confirm. Premium Annual is available on
the web and in the mobile app (App Store and Google Play); Basic is monthly-only in the app. To go from monthly to
annual, use Manage subscription on the platform where you subscribed (in the app: "Switch to annual"). Switching
annual → monthly mid-cycle isn't self-serve — contact us.
- Changed plans after cancelling? Switching plans turns auto-renew back on — the confirmation tells you so and offers
"Cancel at period end" right there if you still want the plan to stop at the end of the period.
What do I pay when I upgrade from Basic to Premium?
It depends on where your Basic plan was bought:
- On the web (card or PayPal): the remaining value of your current plan is credited and you're charged only the
difference. The new plan runs for the remainder of your current billing period (not a fresh month) and then renews
at the Premium price.
- In the Android app (Google Play): Google charges the full Premium price straight away and Premium starts
immediately. You don't lose what's left of your Basic month — Google turns the unused Basic value into extra Premium
time, so your first Premium renewal comes later than a month after the upgrade. Seeing the full price on the Google
Play screen is expected.
- In the iPhone/iPad app (App Store): tapping upgrade opens your App Store subscription settings, and Apple shows you
the price and handles any credit for your current plan before you confirm.
Can I pause my subscription instead of cancelling?
There's no pause button in Manage subscription. If you're offered a pause while cancelling, you can take it: your plan
resumes by itself when the pause ends. Otherwise, cancelling works much the same way as a break: your plan stays fully
active until the end of the period you've already paid for, you won't be charged again after that, and you can
resubscribe anytime. (One thing to weigh: if you're on an older discounted legacy rate, cancelling forfeits that rate
permanently.)
Cancelling before deleting your account
If you want to close your account entirely: you must cancel your subscription first — account deletion and deactivation
are blocked while a subscription is active. And note that deleting your account does not cancel your subscription
billing by itself. See: Deleting or deactivating your account.
