Change your password
On the web
If you're using the web app in a browser:
- Click your profile picture (top-right) → "Account settings".
- Click "Change password".
- Enter your new password twice, then your current password to confirm, and click "Change".
Passwords must be at least 8 characters and contain all four of the following: an upper case letter (A-Z), a lower case letter (a-z), a number (0-9) and a special character (e.g. !@#$%^&*).
Changing your password stops anyone from logging in again with the old one. Devices that are already logged in stay logged in, so log out on any device you don't use (the steps are in the section on account access below).
On the mobile app (iOS & Android)
Password changes aren't available in the mobile app — log in at app.studystream.live in a browser and follow the web steps above.
Forgot your current password? Use "Forgot Password?" on the login screen instead — see: Trouble logging in?
If you use Google, Facebook or Apple to log in
Social-login accounts don't have a StudyStream password — your login is managed by Google, Facebook, or Apple, so there's nothing to change on our side.
Enable two-factor authentication (recommended)
On the web, click your profile picture (top-right) → "Account settings" → "Two-factor authentication". Use an app such as Authy, 1Password, or Google Authenticator: scan the QR code, enter the 6-digit code, and save your recovery codes somewhere safe — each recovery code can be used once if you lose access to your authenticator app. The section appears once your account is fully verified (email confirmed, phone verified where asked, basic info complete).
With two-factor authentication on, logging in with your email and password asks for the code on the web and in the mobile app alike: enter the 6-digit code from your authenticator app, or choose "Use a recovery code" and enter one of your recovery codes.
Think someone else has access to your account?
- Change your password right away using the web steps above, so nobody can log in again with the old one.
- Log out on every device you use. Changing your password doesn't sign out devices that are already logged in.
- On the web: click your profile picture (top-right) → "Log out".
- On the mobile app: tap your profile picture (top-left) → "Settings" → "Log out".
- Review your privacy settings — on the web: click your profile picture (top-right) → "Privacy settings" — and check nothing was changed.
- Enable two-factor authentication (see above) so a password alone isn't enough to get in.
If you can't log in anymore, reset your password from the login screen with "Forgot Password?" (see: Trouble logging in?), or start a chat with us at app.studystream.live (no login needed).
Change the email address on your account
If you're still completing email verification, you can change the address yourself: on the verification screen, choose "Change email", enter the new address, and verify it with the new code.
One rule to know: Gmail treats dots, "+tags" and googlemail.com as the same inbox, and so do we — if that inbox is already on another StudyStream account, the new address is refused with "User already exists" even though it looks new.
After that, email changes are handled by our support team. Start a chat with us at app.studystream.live or in the StudyStream app:
- Logged in? Your account is verified automatically — just tell us the new email address you'd like to use.
- Can't log in? Start the chat anyway — it works without logging in. To confirm it's you, include your first name, last name, and display name, the email address currently on the account, and the new address you'd like to use.
Once verified, we'll update it and let you know.
Lost access to your old email address?
We can still help — start a chat with us at app.studystream.live or in the StudyStream app with the details above. If we can't verify you from those, we may ask for additional proof that the account is yours.