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Manage your StudyStream account — password and two-factor authentication, notifications and email digests, your role, and deactivating or deleting your account.
Marko Gledic
By Marko Gledic
• 8 articles

Deleting or deactivating your account

If you no longer want to use StudyStream, you have two options — and you can do both yourself in the app. They're different, so please choose the one that fits you: - Deactivate (temporary) — pauses your account. Your data is kept and you can come back anytime. - Delete (permanent) — permanently wipes your account and data. This cannot be undone. You'll find both options in your account settings. The exact steps differ slightly between the web and mobile apps — follow the set that matches your device below. Deactivate your account (temporary) Deactivating your account disables your access to StudyStream, makes your profile inaccessible to others, and removes your name and photo from public lists. Your data is kept, so you can reactivate later. On the web If you're using the web app in a browser: 1. Click your profile picture (top-right) → Account settings. 2. Scroll to the bottom to "Deactivate your account". 3. Click "I want to deactivate my account", tell us why (required), and submit. On the mobile app (iOS & Android) If you're using the StudyStream mobile app on your phone: 1. Tap your profile picture (top-left) → Settings. 2. Under "Account", tap "Manage account". 3. Under "Deactivate your account", tap "Deactivate" and confirm. To come back, simply log in again — your account and data will be restored. Heads up: deactivating doesn't pause your streak — days away count as missed days (your streak freezes get used up, then the streak resets). Delete your account (permanent) Deleting your account wipes all of your personal data from our systems. You'll lose your account history, and other users won't be able to find or contact you. If you have an active subscription, cancel its renewal first — deletion is blocked while auto-renewal is on, and deleting your account does not undo a renewal that has already been charged. Messages you've previously sent become read-only, and any video stats you accumulated become anonymous (except for Zoom data from before 1 March 2022, or thereafter if you connected your Zoom account). This action is irreversible. On the web If you're using the web app in a browser: 1. Click your profile picture (top-right) → Account settings. 2. Scroll to the bottom to "Delete your account". 3. Click "I want to delete my account", type DELETE to confirm, pick a reason, and submit. On the mobile app (iOS & Android) If you're using the StudyStream mobile app on your phone: 1. Tap your profile picture (top-left) → Settings. 2. Under "Account", tap "Manage account". 3. Under "Delete your account", tap "Delete", type DELETE to confirm, give a reason, and confirm. Not sure which one to choose? - Choose Deactivate if you might return — everything is saved and you can reactivate by logging back in. - Choose Delete only if you want your data permanently removed. It cannot be reversed, and your account, streak, stats, and history cannot be recovered. Can I get my account back? - Deactivated accounts: yes — just log back in. If it doesn't reactivate, or your account was deactivated by StudyStream, see Recovering or reactivating your account. - Deleted accounts: no. Deletion is permanent and your data cannot be restored. You're welcome to sign up again with the same email address after deleting. If the sign-up form shows "you might have already registered an account" right after a deletion, that is the browser's short cooling-off period after creating or deleting an account, not a problem with your email — try again the next day. If deletion failed with an error, start a chat with us at app.studystream.live or in the StudyStream app (no login needed).

Last updated on Oct 09, 2026

Recovering or reactivating your account

Can't get into your StudyStream account, or want it back? What to do depends on what happened — find your situation below. I deactivated my account and want to come back If you deactivated your account yourself, it's easy: just log back in with the same email or login method (Google, Facebook, or Apple) you used before. Your account and data are restored automatically. (See: Deleting or deactivating your account.) My account was deactivated or blocked by StudyStream If you try to log in and see a message that your account has been deactivated or blocked, email our moderation team at webapp.reporting@studystream.live from the email linked to your account, and we'll look into it for you. I deleted my account — can I get it back? Unfortunately, no. Deleting your account permanently wipes your data from our systems, and it can't be restored — this includes your streak, stats, history, and friends. If you'd like to use StudyStream again, you're welcome to create a new account, but it will start fresh. For next time: if you ever want a break without losing everything, use Deactivate instead of Delete — deactivation is reversible and keeps all your data, and you come back just by logging in again. See Deleting or deactivating your account. I was banned or removed from a room If you believe you were banned or removed by mistake, you can appeal. Email our moderation team at webapp.reporting@studystream.live from the email linked to your account, with your display name and a short description of what happened in your own words, plus any evidence. Appeals are reviewed after a 7-day waiting period from the ban — the simplest route is replying directly to the ban notice email. Don't create a new account in the meantime — that counts as ban evasion (the new account gets suspended too) and can hurt your appeal. More details: Reporting users and appealing bans. I can't log in (forgot my password or email) - Forgot your password? Use "Forgot password" on the login screen to reset it. - Lost access to the Google or Apple account you signed up with? That login is your StudyStream account — we can't merge accounts or move data (including streaks) to a new one, so recover the provider account if at all possible. If your email account was compromised, start a chat with us: we can verify your identity with security questions and secure the account. - Not sure which email your account uses? Start a chat with us at app.studystream.live or in the StudyStream app (no login needed) and we'll help you locate your account. Still stuck? Start a chat with us at app.studystream.live or in the StudyStream app (no login needed) and we'll help you get back in.

Last updated on Aug 14, 2026

Trouble logging in?

Most login problems come down to one of a handful of things. Find yours below. I forgot my password Use the reset link on the login screen: On the web If you're using the web app in a browser: 1. Go to app.studystream.live and open Log in. 2. Click "Forgot Password?" below the password field. 3. Enter your email and click "Send Reset Link". 4. Open the email and follow the link to set a new password. On the mobile app (iOS & Android) If you're using the StudyStream mobile app on your phone: 1. On the login screen, tap "Email", then "Forgotten password?" below the password field. 2. This opens the same reset flow — enter your email and follow the emailed link. A few things to know: - Reset links are valid for 24 hours and can only be used once. - You can request up to 3 reset emails per 24 hours. - No email? Check your Spam or Junk folder, and make sure you entered the address you registered with. - For your security, our team can never tell you your password or send it to you — the reset link is the only way. New passwords must be at least 8 characters and contain all four of the following: an upper case letter (A-Z), a lower case letter (a-z), a number (0-9) and a special character (e.g. !@#$%^&*). I signed up with Google, Facebook or Apple If you registered using a social login, your account has no password — just log in with the same button you used before (Google, Facebook, or Apple). Not sure which one you used? Try the social login for the email address your StudyStream emails arrive at. Logging in with a social provider that uses the same email address as your account will sign you into that same account. New social sign-ups may be asked to verify a phone number before completing their profile — that's normal, see: Verifying your phone number. My verification code never arrived New accounts need to verify their email with a 6-digit code. - Check your Spam or Junk folder — verification emails often land there. - Each code is valid for 15 minutes. If it expired, tap "Resend" to get a new one (up to 3 resends per 24 hours). - Typo in your email? Use "Change Email" on the verification screen to correct it and get a new code. - If you see "Please confirm your email address in order to log in", complete this verification first. Two-factor authentication code If your account has two-factor authentication, you're asked for a 6-digit code after your password — on the web and in the mobile app. Use the code from your authenticator app, or choose "Use a recovery code" and enter one of the recovery codes you saved when you set it up. If you have neither, start a chat with us at app.studystream.live (no login needed). An older version of the mobile app shows "This account requires two-factor authentication. Please sign in on the StudyStream website." instead of asking for the code — update the app. "Maximum number of unsuccessful login attempts" After 10 failed attempts, login is locked for 24 hours. You don't have to wait: resetting your password immediately unlocks your account — use "Forgot Password?" as described above. My account is deactivated, blocked or deleted - "Your account has been temporarily deactivated" — if you deactivated it yourself, just log in again; it reactivates automatically. See: Recovering or reactivating your account. - "Your account has been temporarily locked until you turn 16" — see: Age requirement: why your account was locked. - "Your account has been deactivated / banned" (by StudyStream) — email our moderation team at webapp.reporting@studystream.live from the email linked to your account. - "Your account has been deleted" — deleted accounts cannot be recovered or logged into. You're welcome to create a new account. Think someone else is using your account? Change your password immediately — on the web: profile picture (top-right) → "Account settings" → "Change password". Devices that are already logged in stay logged in, so log out on every device you use: on the web, profile picture (top-right) → "Log out"; on the mobile app, profile picture (top-left) → "Settings" → "Log out". Then review your Privacy settings (who can message you, who can add you to group chats), and start a chat with us if anything on the account looks changed. One more registration note: we don't accept disposable or relay email addresses (e.g. duck.com, SimpleLogin aliases). If your account used one and you're locked out, start a chat with us and have a personal email address ready. "You might have already registered an account" when signing up This message comes from the browser or device you are using, not from the email address you typed. StudyStream remembers when an account was created from a browser and blocks a second sign-up from that same browser for about 90 days (about one day after you delete your own account). It appears even if the new email has never been used on StudyStream. - If you created an account before, log in to that one instead. Use "Forgot Password?" if you don't remember the password, or try the Google, Apple or Facebook button if you signed up that way. - If you never created an account and nobody else has signed up from this device, start a chat with us at app.studystream.live or in the StudyStream app (no login needed) and tell us the email address you are trying to use, so we can check and unblock you. - Seeing "User already exists" for an address nobody has used? Gmail addresses are matched without dots and "+tags" (and googlemail.com counts as gmail.com), so if that inbox is already on another StudyStream account, a variant of it is refused too — log in to that account instead. Seeing "User does not exist" on the login page means there is no account under that email address. "We couldn't confirm you're not a robot" Signing up runs an invisible bot check. If it fails you'll see "Verification failed. Please try again." or "We couldn't confirm you're not a robot. Please try again. If it keeps happening, disable ad blockers or VPN for this page, or contact support and we'll verify your account another way." It's about the browser and connection, not your country: turn off your VPN or ad blocker for the page, try another browser, and if it keeps failing start a chat with us. Still stuck? Start a chat with us at app.studystream.live or in the StudyStream app (no login needed). To help us find the problem quickly, include: - the email address of your account, - a screenshot of the error you see, - your device and browser (or app version), and the country you're logging in from.

Last updated on Oct 13, 2026

Changing your password or email address

Change your password On the web If you're using the web app in a browser: 1. Click your profile picture (top-right) → "Account settings". 2. Click "Change password". 3. Enter your new password twice, then your current password to confirm, and click "Change". Passwords must be at least 8 characters and contain all four of the following: an upper case letter (A-Z), a lower case letter (a-z), a number (0-9) and a special character (e.g. !@#$%^&*). Changing your password stops anyone from logging in again with the old one. Devices that are already logged in stay logged in, so log out on any device you don't use (the steps are in the section on account access below). On the mobile app (iOS & Android) Password changes aren't available in the mobile app — log in at app.studystream.live in a browser and follow the web steps above. Forgot your current password? Use "Forgot Password?" on the login screen instead — see: Trouble logging in? If you use Google, Facebook or Apple to log in Social-login accounts don't have a StudyStream password — your login is managed by Google, Facebook, or Apple, so there's nothing to change on our side. Enable two-factor authentication (recommended) On the web, click your profile picture (top-right) → "Account settings" → "Two-factor authentication". Use an app such as Authy, 1Password, or Google Authenticator: scan the QR code, enter the 6-digit code, and save your recovery codes somewhere safe — each recovery code can be used once if you lose access to your authenticator app. The section appears once your account is fully verified (email confirmed, phone verified where asked, basic info complete). With two-factor authentication on, logging in with your email and password asks for the code on the web and in the mobile app alike: enter the 6-digit code from your authenticator app, or choose "Use a recovery code" and enter one of your recovery codes. Think someone else has access to your account? 1. Change your password right away using the web steps above, so nobody can log in again with the old one. 2. Log out on every device you use. Changing your password doesn't sign out devices that are already logged in. - On the web: click your profile picture (top-right) → "Log out". - On the mobile app: tap your profile picture (top-left) → "Settings" → "Log out". 3. Review your privacy settings — on the web: click your profile picture (top-right) → "Privacy settings" — and check nothing was changed. 4. Enable two-factor authentication (see above) so a password alone isn't enough to get in. If you can't log in anymore, reset your password from the login screen with "Forgot Password?" (see: Trouble logging in?), or start a chat with us at app.studystream.live (no login needed). Change the email address on your account If you're still completing email verification, you can change the address yourself: on the verification screen, choose "Change email", enter the new address, and verify it with the new code. One rule to know: Gmail treats dots, "+tags" and googlemail.com as the same inbox, and so do we — if that inbox is already on another StudyStream account, the new address is refused with "User already exists" even though it looks new. After that, email changes are handled by our support team. Start a chat with us at app.studystream.live or in the StudyStream app: - Logged in? Your account is verified automatically — just tell us the new email address you'd like to use. - Can't log in? Start the chat anyway — it works without logging in. To confirm it's you, include your first name, last name, and display name, the email address currently on the account, and the new address you'd like to use. Once verified, we'll update it and let you know. Lost access to your old email address? We can still help — start a chat with us at app.studystream.live or in the StudyStream app with the details above. If we can't verify you from those, we may ask for additional proof that the account is yours.

Last updated on Oct 13, 2026

Age requirement: why your account was locked

To use StudyStream you must be 16 or older. If the date of birth on an account shows an age under 16 — whether it was entered at signup or changed later — the account is automatically locked, and you'll see a message like "Your account has been temporarily locked until you turn 16." I entered my date of birth wrong It happens a lot — a slip in the year, or a test value entered quickly. Because the lock is about your age, we need some verification before we can correct it. Email our moderation team at webapp.reporting@studystream.live from the email linked to your account with: - The correct date of birth, and - Something that indicates your age — for example a screenshot of a school/university document showing your first name and year of birth. Please censor all other personal information before sending; that's all we need. Once verified, the team will correct your date of birth and unlock the account. If the locked account has an active subscription, mention it — locked accounts can't reach the cancel button, and we'll stop the billing for you (Google Play subscriptions you can always cancel yourself in the Play Store). The Submit button on the sign-up form stays grey If you're still filling in the "Tell us about you" form when you first sign up, nothing has been saved yet — so your account is not locked, and you don't need to contact anyone. Your date of birth is set only when you submit this form, and until then you can change it freely in the form. The "Submit" button stays grey until every required field is filled in: first name and last name (at least 2 letters each), a display name (at least 5 characters including 3 letters, and not already in use), date of birth, "Which option best defines you?" (Pre-uni student / Uni student / Professional), gender, "Where did you hear about StudyStream?" (plus a short answer if you pick Other), and the final question about starting to work now. Check each one, correct the date of birth if it's wrong, and the button turns active. If you submit a date of birth under 16, the form is rejected with the message "You must be over the age of 16 to activate your StudyStream account", you're shown how long until you can try again, and you're logged out. I'm under 16 We're sorry — StudyStream isn't available to you just yet. Your account and data stay safe, and it will unlock automatically when the date of birth on the account reaches 16: just log in again on or after that day. We'd love to see you then! Why so strict? Deliberately entering a false date of birth to bypass the age check is against our Terms of Service, and the lock protects both younger visitors and our community. The moderation team reviews every appeal individually. Tips to avoid this - Double-check your date of birth at signup — it's confirmed with a dialog for exactly this reason. - A date of birth can't be changed in the app once it's set — if yours is wrong, contact the moderation team as described above.

Last updated on Sep 08, 2026

Managing email and push notifications

Stop the daily "New messages from…" email If you get a daily email titled "📄 New messages from N conversations on StudyStream", that's the daily digest for missed messages. Two ways to turn it off: - From the email itself: click the unsubscribe link at the bottom — no login needed. - On the web: click your profile picture (top-right) → "Account settings" → under "Email communication", untick "Receive daily email digest for missed messages". - On the mobile app: tap your profile picture (top-left) → "Settings" → "Communication preferences" → untick "Receive daily digest for missed messages". Replying to the digest email won't deliver your reply to the person who messaged you — to reply, open the conversation in the app. Push notifications (mobile) You can choose exactly which pushes you get: - On the web: profile picture (top-right) → "Account settings" → "Mobile notifications". - On the mobile app: tap your profile picture (top-left) → "Settings" → "Communication preferences" → "Notifications". Available toggles: - Chat messages - Someone has followed you - Newsfeed reactions - Newsfeed comments - Losing your streak soon (a reminder before your streak day runs out) - Someone you pinned previously is now streaming To silence all push notifications from StudyStream, use your phone's system settings (iOS: Settings → Notifications → StudyStream; Android: Settings → Apps → StudyStream → Notifications). The notification bell (web) The bell at the top-right of the website collects activity on your posts and profile: comments, reactions and tags on your feed posts, reactions to your tile messages, pin reasons and replies to them, and new followers. Chat messages aren't in the bell; they show on the Chats icon and the Conversations badge instead. Closing the panel marks what you've seen as read. "Mute for 1 day" only hides the unread badge for 24 hours; it doesn't stop anything else. The app has no bell; it gets push notifications instead (above). Quiet Mode (web) The crossed-out bell next to the Tasks icon is Quiet Mode: pick 30m, 1h, 2h, 6h or 12h and new chat messages won't pop up or make a sound for that long. The same menu has "Enable notifications now" to end it early. Details in Focus rooms: everything you can do. Notification sounds (web) On the web, click your profile picture (top-right) → "Account settings" → "Notification sound" to toggle the in-app sound for new messages.

Last updated on Oct 12, 2026

Editing your profile and account details

Display name Your display name is what others see in rooms and on your profile. On the web 1. Click your profile picture (top-right) → "Profile settings". 2. Edit "Display name" and click "Save". On the mobile app (iOS & Android) 1. Tap your profile picture (top-left) → "Profile" → "Edit Profile". 2. Tap "Identity", edit "Display name", and "Save". Rules to know: - Display names must be unique, under 30 characters, with at least 3 letters and 5 characters total. - You can change it up to 2 times per 24 hours — if you hit the limit, wait a day and try again. Profile picture, cover photo, bio, interests - On the web: open your profile (profile picture → "View profile") and click your avatar or cover image to upload a new one (PNG/JPEG). Your bio is edited from the profile page too (max 250 characters — emojis may count as multiple characters). - On the mobile app: tap your profile picture (top-left) → "Profile" → "Edit Profile" → "Profile Picture", "Cover Photo", "Information" (area of study, bio, interests), "Social links". First name, last name, date of birth - On the web: click your profile picture (top-right) → "Profile settings" — first name, last name, pronouns, country, gender and more. - On the mobile app: tap your profile picture (top-left) → "Settings" → "Personal details". About the date of birth: it can only be set once — entering a date that makes you under 16 locks the account automatically, and later corrections are handled by our moderation team. See: Age requirement: why your account was locked. Can I change my date of birth? Not in the app — once a date of birth is saved it's fixed, on the web and on mobile, and support can't edit it from a chat either. If yours is wrong (a slipped year, a test value), our moderation team corrects it: email webapp.reporting@studystream.live from the email address linked to your account with the correct date of birth and something that shows your year of birth (a school or university document with your first name and year of birth is enough — censor everything else). They verify it and update the date, and if the wrong date had locked your account, that unlocks it too. Full details: Age requirement: why your account was locked. Your role (Uni student / Pre-uni student / Professional) Your role determines who you can interact with on the platform — for safety, Professionals and Pre-Uni students can't message each other directly, so pick the role that genuinely matches you. You can only change it yourself once: - On the web: profile picture → "Account settings" → "Role". - On the mobile app: tap your profile picture (top-left) → "Settings" → "Your role". Already used your one change? Contact our moderation team at webapp.reporting@studystream.live and they can update it for you. Time zone Your time zone decides when your day rolls over — both your streak day and your daily focus room time reset at midnight in this time zone, not your phone's clock. Many accounts are still on the default UTC. On the web: profile picture → "Profile settings" → "Time zone". On the mobile app: profile picture (top-left) → "Settings" → "Personal details" → "Time zone" (the row appears once the list has loaded), or "Profile" → "Stats" → "Update Timezone". You can change it once every 7 days. If your device is in a different time zone, the app may show an "Update time zone" prompt. Can I use StudyStream in another language? Not at the moment — the StudyStream website and mobile app are only available in English. There's no language setting, and changing your phone's or browser's language won't change it. You can still write to our support team in your own language. If you'd like StudyStream in your language, post it on our feedback board at app.studystream.live/feedback (you need to be logged in). What other people see on your profile page Your profile page (web: click your profile picture (top-right) → "View profile"; app: profile picture (top-left) → "Profile") is what others open when they click your name or avatar. The card on the left shows your cover photo and picture, your display name with your tick, flags and role icon, your age and area of study, your bio, your Followers and Following counts and an "Add Socials" button. A small copy icon on the cover copies your profile link. Two things people often don't expect: - Your online status includes the room you're in. While you're in a focus room, your profile card (and the small card that opens from your name in a room's participant list) shows that room's name, for example "Focus Room 1". There's no setting to hide that; it goes away when you leave the room. - Your recent focus room sessions are listed on the Summary tab, with start and end times in the viewer's time zone. Who can see them is the "Recent focus room sessions" row of your Privacy settings (default: everyone). The detailed times themselves are a Premium feature for the viewer. The tabs on the right are Summary (join date, highest and latest badge, pin count once 20 people have pinned you, interests, recent sessions (the detailed list of your recent sessions opens on Premium only), and your Recent Activity, where "Post an update..." publishes to the community feed), Achievements, Statistics and, on your own profile, Focus Partners. See: Your stats, hours, rank and badges and Focus rooms: everything you can do. Privacy settings Control who can message you, add you to group chats, pin you in rooms, and who sees your age, pronouns, country, interests, and more: - On the web: profile picture → "Privacy settings". - On the mobile app: tap your profile picture (top-left) → "Settings" → "Privacy settings" (tabs: Messaging, Profile, Other). Favourites, messages, and a few quirks - Favourites are capped per plan (20 on Free, 40 on Basic, 80 on Premium) — and the favourites list shows only the ones currently online, so it can look shorter than your real total. If you can't add anyone new, remove some entries first. - Deleting a chat is permanent — there's no confirmation on mobile swipe-delete and no way to restore a deleted conversation. - Country can't be cleared once set — you can hide it instead: Privacy settings → "Profile" tab → "Country / Region" → "No One" (or "Followers"). - Social links in your bio are capped at 50 characters — use the platform's short URL if your profile link is longer. Discord and Signal usernames are copied to the clipboard when someone clicks them (full invite links open normally). - The app is currently English-only — there's no language setting. Unblock a user On the web 1. Click your profile picture (top-right) → "View profile". 2. Click "Manage followers" under your bio and open the "Blocked users" tab. (The "⋯" menu on your profile also has a "Blocked users" shortcut that opens the same list.) 3. Find the person in the list and unblock them. - On the mobile app: there's no blocked-users list, but you can unblock in two ways — open the person's profile and choose "Unblock" from its menu, or open your direct-message conversation with them and choose "Unblock" from the chat menu. Blocked users don't show up in search, so if you have no DM thread and can't reach their profile, use the list on the web.

Last updated on Oct 22, 2026

Privacy settings explained

Privacy settings decide who can contact you (messages, group chats, invites), who can see parts of your profile, and who can interact with your video tile. This guide goes through every setting. For hiding or blocking a particular person, see: Reporting users, blocking, and appealing bans. Where to find them On the web Click your profile picture (top-right) → "Privacy settings". The window has three tabs, Messaging, Profile and Other, and the buttons "Discard Changes" and "Save". Changes only apply after "Save". On the mobile app (iOS & Android) Tap your profile picture (top-left) → "Settings" → "Privacy settings". The same three tabs with a shorter list of rows and no "Custom" option: Messaging has "Who can message you?", "Who can skip message requests?" and "Who can add you to group chats?"; Profile has Age, Pronouns, Country / Region, Timezone, Industry / Area of study, Interests and Social Links; Other has "Who can see the history of your focused tasks?", "Who can comment on your feed posts?" and "Who can pin you in room?" (the app says "you" where the website says "me"). Changes apply after "Save". If you use both the website and the app, make your privacy changes on the website, which has every option. The choices on each row Most rows offer the same list: Everyone, Followers (people who follow you), People I follow, Custom and No One. On the website, Custom lets you tick Favorites, Followers, People I follow, Focus partners (from a level you choose) and Specific individuals, in any combination. A couple of rows add room-specific choices such as People with camera on or People I am pinning. Messaging tab: who can contact you - Who can message me? Who is allowed to start a new conversation with you. - Who can skip message requests? Whose first message goes straight into your inbox. Everyone else's first message waits in your Message Requests folder until you accept it. The default, "Smart filter", holds back messages from people you haven't interacted with (the app's own note: it helps, but it's not 100%). "No One" sends every new conversation to requests. - Who can add me to group chats? Everyone, Followers, People I follow or No One. Good to know: - These three rows apply to new conversations. Anyone you already have a chat with can keep writing in it. To stop one person, block them. - Narrowing the first row narrows the other two: for example, with "Who can message me?" set to "No One", the other two switch to "No One" as well. - While you have a live FocusBuddies post, "Who can message me?" can't be "No One" (people need a way to answer your post). Full guide to chats and requests: Messages, chats and message requests. Profile tab: who sees what on your profile Your display name, full name, bio and profile picture are always public and can't be hidden. Everything else has its own row: Age, Pronouns, Country / Region, Timezone, Industry / Area of study, Interests, Social Links, Relationship status, What am I looking for and Recent focus room sessions. - Hiding your age is the right way to keep it private. Don't enter a wrong date of birth instead: it can lock your account (see: Age requirement: why your account was locked). - Country can't be cleared once set, but you can hide it here. - Relationship status and What am I looking for work both ways: if you don't share yours, you won't see other people's either (that's the blurred row with a hover note on profiles). - Recent focus room sessions is the list of your latest sessions on your profile's Summary tab. Other tab: rooms, tiles and the feed - Private space invites: who can invite you into a Space. - Pair invites: who can ask to pair tiles with you. Set it to "No One" if you'd rather not get invites. See: Focus rooms: everything you can do. - Who can see the history of your focused tasks? The list of tasks you've marked as your focus, shown from your tile. - Who can comment on my feed posts? and Who can tag me in feed (posts and comments)? apply to the community feed and groups. - Who can enlarge my video tile? Who may open your video in the large view. This row also offers People with camera on and People I am pinning. - Who can listen to me? Who is allowed to hear your microphone when you talk in a room or a Space. - Blur my video for others (Beta), Premium: show a blurred placeholder instead of your video to non-Premium members, to accounts newer than 7 days, or to people with their camera off. It can only be changed from inside a room (web: the Privacy settings shield in the room; app: the room's Settings sheet). As the app itself notes, study rooms are public and the blur is applied on the viewer's side, so if you don't want to be seen at all, turn your camera off. More in Your video tile: camera, backgrounds, status and privacy. - Who can pin me in room?, Premium on the website (the app lets every plan set it): who may pin your tile. Careful with "People with camera on": it means nobody with their camera off can pin you, which can look as if pinning stopped working. How do I hide my age, country or other profile details? - On the web: click your profile picture (top-right) → "Privacy settings" → "Profile" tab → set the row (Age, Country / Region, Interests, Social Links and so on) to "No One" or "Followers" → "Save". - On the mobile app: tap your profile picture (top-left) → "Settings" → "Privacy settings" → "Profile" tab → set the row to "No One" or "Followers" → "Save". The option names are the same on every row: Everyone, Followers, People I follow, Custom (web only) and No One. There is no "Only me" or "Hidden" option; "No One" is the one that hides a detail from everyone. Why can nobody pin me any more? Almost always the Premium setting "Who can pin me in room?". With "People with camera on", anyone whose camera is off is refused when they try to pin you, which looks like pinning stopped working. To open it up again: on the web, click your profile picture (top-right) → "Privacy settings" → "Other" tab → "Who can pin me in room?" → "Everyone" (or "Followers") → "Save". In the app: profile picture (top-left) → "Settings" → "Privacy settings" → "Other" → "Who can pin you in room?". What privacy settings can't do - Hide you from the leaderboards or hide your statistics. There's no setting for that; the leaderboards show everyone. - Hide that you're online or hide your tile in a room. Rooms are public; the only way not to be seen is to keep your camera off. - Hide your profile from one country. Visibility is per person (followers, people you follow, custom lists), not per place. - Hide specific people from you. That's "Hide user" on their tile in a room (website; in the app, hiding only lasts for that session on that device). To remove them from your rooms, chats and search altogether, block them.

Last updated on Oct 14, 2026