To use StudyStream you must be 16 or older. If the date of birth on an account shows an age under 16 — whether it was entered at signup or changed later — the account is automatically locked, and you'll see a message like "Your account has been temporarily locked until you turn 16."
I entered my date of birth wrong
It happens a lot — a slip in the year, or a test value entered quickly. Because the lock is about your age, we need some verification before we can correct it. Email our moderation team at webapp.reporting@studystream.live from the email linked to your account with:
- The correct date of birth, and
- Something that indicates your age — for example a screenshot of a school/university document showing your first name and year of birth. Please censor all other personal information before sending; that's all we need.
Once verified, the team will correct your date of birth and unlock the account.
If the locked account has an active subscription, mention it — locked accounts can't reach the cancel button, and we'll stop the billing for you (Google Play subscriptions you can always cancel yourself in the Play Store).
The Submit button on the sign-up form stays grey
If you're still filling in the "Tell us about you" form when you first sign up, nothing has been saved yet — so your account is not locked, and you don't need to contact anyone. Your date of birth is set only when you submit this form, and until then you can change it freely in the form.
The "Submit" button stays grey until every required field is filled in: first name and last name (at least 2 letters each), a display name (at least 5 characters including 3 letters, and not already in use), date of birth, "Which option best defines you?" (Pre-uni student / Uni student / Professional), gender, "Where did you hear about StudyStream?" (plus a short answer if you pick Other), and the final question about starting to work now. Check each one, correct the date of birth if it's wrong, and the button turns active. If you submit a date of birth under 16, the form is rejected with the message "You must be over the age of 16 to activate your StudyStream account", you're shown how long until you can try again, and you're logged out.
I'm under 16
We're sorry — StudyStream isn't available to you just yet. Your account and data stay safe, and it will unlock automatically when the date of birth on the account reaches 16: just log in again on or after that day. We'd love to see you then!
Why so strict?
Deliberately entering a false date of birth to bypass the age check is against our Terms of Service, and the lock protects both younger visitors and our community. The moderation team reviews every appeal individually.
Tips to avoid this
- Double-check your date of birth at signup — it's confirmed with a dialog for exactly this reason.
- A date of birth can't be changed in the app once it's set — if yours is wrong, contact the moderation team as described above.