StudyStream Help
How can we help?
Search for the articles here or browse the categories below.
Manage your StudyStream account — password and two-factor authentication, notifications and email digests, your role, and deactivating or deleting your account.
Deleting or deactivating your account
Recovering or reactivating your account
Trouble logging in?
Changing your password or email address
Age requirement: why your account was locked
Plans, payments and subscriptions — how to cancel or change your plan, refunds, payment methods, and what to do when a payment doesn't activate your benefits.
Cancelling or changing your subscription
Refunds
Payment issues: declined cards, payment methods and currencies
Paid but not seeing your plan benefits?
Plans and daily focus room time limits
Keeping StudyStream safe — reporting users, blocking, moderation, and appealing bans or timeouts.
Everything about studying on StudyStream — joining focus rooms, time limits, streaks, stats, and fixing camera or connection problems.
Streaks: how they work (freezes and repairs)
Can't join a focus room? Common issues explained
Camera and microphone troubleshooting
Pins and pin reasons explained
Booking focus sessions
New to StudyStream, or need a hand? How the platform works and how to reach our support team.